Application Performance Monitoring

Application Performance Monitoring

Splunk is a pure Big Data player that can continuously analyze the entire enterprise wide machine generated data in near real time, and provide complete application performance visibility for the IT Operation and continuous SLA/KPI  measurement for the Business.  Application performance monitoring (APM) in Splunk is delivered by several main applications, as follow :

1. Splunk Core

  • Server-Side HTTP Response Time
  • Client-Side Web Performance (End-User Experience Monitoring in APM)
  • Network Round-Trip Time

2. Splunk IT Service Intelligence (ITSI)

  • Glass Table (Runtime Application Architecture in APM)
  • Service Analyzer
  • RAW Data Analytics

3. Splunk Mobile Intelligence (MINT)

  • Mobile Ops Dashboard (End-User Experience in APM)
  • Business Transactions
  • Errors (Deep Dive Component Monitoring in APM)
  • Business Analytics and Reporting

1. Splunk Core

Splunk can index TCP and UDP packet from a SPAN or TAP network, thus it can measure network round-trip for each end-user request, as well as application response time for each service request to the servers.  With packet data, patterns and anomalies at the application layer can be clearly seen even though the application itself doesn’t produce any log.

Splunk Forwarder on SPAN/TAP Network
Splunk Forwarder oon SPAN Network

Server-side HTTP Response Time

Splunk can collect, index, and render server-side HTTP traffic from a SPAN network, which causes no performance degradation to the monitored web server / app server.  When it comes to web application performance optimization, usually it will be hard to decide which URL to start with, some will start with the URL with slowest response time, while others will start with the most visited one.  But the real server performance bottleneck in production environment have to be measured by aggregating actual response time for the entire requests, and sometimes the performance bottleneck could be caused by a non critical.

Server-Side HTTP Latency
Splunk App for Stream

Fortunately, Splunk is smart enough to render Server-Side HTTP Response Time dashboard with 3 measurements at once:

  1. Most visited URL (see: Count of Events, as bar charts)
  2. Slowest URL (see: Average Reponse Time, as yellow line overlay)
  3. Longest overall processing time by URL (see: Total Processing Time, as red line overlay)

With such visualization, the overall performance bottleneck will be easily pin-pointed in the website.  And soon after the performance is tuned on the top 5 worst performing URL, the overall server performance will significantly improved.

Client-side Web Performance

Client-Side Page Load Time
Client Side Web Performance

Splunk can measure client-side web performance by embedding javascript collector in the web page itself, thus we can measure how well is our web performance from the actual client point of view.  Some of the most important measurement is Average Time to First Byte (response time), and Average Page Ready (transmission and loading time).  These 2 measurements are critical for Application Development team to set the balance between design and performance.

Network Round-Trip Time

Network Round-Trip Time is very important for interactive web such as Web 2.0 applications, it is also useful when measuring client-side response time, but it can be widely vary from one service to another depending the payload size of each service.  Actual network round-trip time in low bandwidth network is difficult to be measured because Ping round-trip time can significantly outperform POP3.  That’s why Ping alone is not sufficient to measure round-trip time in Application Performance Monitoring.  Therefore, HTTP round-trip time has to be calculated based on the actual client’s TCP ACK signal after each HTTP transmission from the server.

TCP Round Trip on Splunk
Splunk App for Stream TCP Round Trip

Thanks to Splunk that now we can easily visualize the actual round-trip time from the application point of view, we can even drill-down to measure round-trip for each URL which enable us to efficiently decide which image files need to be offloaded to external 3rd party Content Delivery Network like Akamai.

2. Splunk IT Service Intelligence (ITSI)

Glass Table (Runtime Application Architecture)

Glass Table has unique capability to show end-to-end performance dashboard on visual network topology, it help us to understand how our network topologies interact with application architecture, equipped with dashboards for each network/application node.

Glass Table - Splunk APM
ITSI Glass Table
As can be seen on the upper right corner, there is a time picker (“Now” button), it can be changed into any specific time in the past to analyze previous service outages.  Glass Table alone already save significant amount of time for troubleshooting, especially in a very complex application topology.

Service Analyzer

ITSI Service Analyzer - Splunk APM Indonesia
ITSI Service Analyzer

Service Analyzer is a dashboard containing collection of important KPIs for the business, while KPI itself can be composable from several sources.  Several KPI can also be grouped into a larger KPI, and can be visible for a group of users.  This feature let us prioritize the most critical KPI first.

RAW Data Analytics

Splunk collects raw data from various sources, and visualize them in group of KPI as parallel swim-lane to simplify trending analysis for each KPI.  Each swim-lane can be expanded to analyze raw data which related to the KPI on that specific point of time.

ITSI Deep Dive - Splunk APM Indonesia
ITSI Deep Dive

Splunk can also render different color on each swim-lane when it crosses certain KPI threshold, as can bee seen on the image above Health Score KPI becomes red/warning as the score falls, while Response Time KPI becomes red/warning when the score rises.

Splunk also has adaptive thresholding which built from the baseline of previous  data, adaptive threshold can have different threshold values depending on the time of day.

3. Splunk Mobile Intelligence

Mobile Ops Dashboard
MINT Mobile Ops Dashboard - Splunk APM Indonesia
MINT Mobile Ops Dashboard

Mobile Ops Dashboard shows the overall performance of the network latency, end-to-end application latency, and crash rates.  From this dashboard alone, we can already see the overall end user experience as well as its trend.

Business Transactions

MINT Transactions - Splunk APM Indonesia
MINT Transactions

Application developers can put transaction name on every business critical function on the mobile application, and Splunk can measure the trend in time series chart.   Several functions can be named uniquely or grouped into the same transaction name depending on the business requirement.

Errors (Deep Dive Component Monitoring)

MINT Errors - Splunk APM Indonesia
MINT Errors

Splunk can collect unhandled application exceptions and visualize it on a dashboard, the application developer can easily review which platform caused most of the exceptions, and can be drilled down further based on exception, platform, carrier, etc.

Analytics and Reporting

MINT Executive Dashboard - Splunk APM Indonesia
MINT Executive Dashboard

Learn more and implement the solution for your
company as soon as possible!

PT Global Innovation Technology has been an active IT Vendor in Jakarta, Indonesia since 2007

We have created solutions in major customers such as Bank Mandiri, BTPN, Pertamina, Telkomsel, XL Axiata, Indosat, Kalbe Farma, Jasindo, Smart Philippines, NTT Data Japan and many more. Find out what our clients think about us.